You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Holiday returns policy for Certified Refurbished Mac pros.

I'm wondering if the extended holiday returns policy (until January 8) also applies to hardware bought from the Certified Refurbished section on Apple.com. I can't find anything about the refurbished items in the holiday return policy FAQ but it says the policy applies to all items purchased from Apple.com. However, the return terms section in the refurbished store seems to differ and say 14 days as the term for acceptable returns. So, it's thoroughly confusing. Calling Apple support line didn't help. The person I talked to didn't know. How can I get an official answer for this?

Mac Pro

Posted on Dec 4, 2021 6:38 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2021 11:38 AM

Apple support line?


AppleCare tech support does not know the answer.

Use the number that appears to be support for The Apple Online Store. If the person you are talking to doesn't know, insist that they refer you to someone who does know.

2 replies

Holiday returns policy for Certified Refurbished Mac pros.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.