I’ve tried all I know, and my 2 year old Mac won’t power on.

Carolfranced Said:

"I’ve tried all I know, and my 2 year old Mac won’t power on."

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Troubleshooting Mac Power:

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.

B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

C. A Few Links to Refer to Power:

• If your Mac doesn't Turn On - Apple Support

• How to Turn your Mac On or Off - Apple Support

• About Mac Notebook Batteries - Apple Support

• Charge the MacBook Pro Battery - Apple Support

• If your Mac Battery won't Charge - Apple Support 

Not knowing exactly what you have tried, let's start with you taking a look at the following support article:

• If your Mac doesn't turn on - Apple Support

When you attempt to power-on your notebook, do you hear any sounds coming from the device? Is the display totally black or is there a faint glow?

As was linked previously, tap or click on the following blue-text link to the Apple Support article ➡️ If your Mac doesn't turn on - Apple Support

This info should get you going. If it does not, then you will want to contact Apple Support and schedule a repair.

Carolfranced wrote:

Yes from Apple. It is a Mac Pro laptop. Don’t know about model.

Here is a (big and heavy and not-very-portable) desk-side-sized Mac Pro computer:

If you have a laptop, then you have a MacBook Pro, or maybe a MacBook, either of which looks much like this:

If you have an Apple laptop, then you do not have a Mac Pro.

Your footer here shows a MacBook Pro. A Mac Pro is a rather large desk-side or rack-mount computer. A MacBook Pro is a laptop. I’m here going to assume you have a MacBook Pro.

As was linked previously, tap or click on the following Apple article ➡️ If your Mac doesn't turn on - Apple Support

If the steps listed in that article fail, contact Apple Support.

Carolfranced wrote:

Does Apple have the caddy? What is the charge?

If this is a T2 Mac, there’s no caddy that’ll work to extract the data.

The data is encrypted, specifically to prevent extraction and a caddy from accessing the data.

And opening and accessing the storage hardware within a MacBook Pro is a fairly delicate undertaking.

Ok, it looks like MrHoffman caught that you appear to have a Mac Pro, not a MacBook Pro as I incorrectly assumed., Sorry about that.

If this is correct, you mention that it is two years old. Did you buy it new directly from Apple, or used from another source? Which exact model is it?

If it can't power up, it will be impossible to recover any data in that state ...

... and, if there is no option to get it to power up, then the drive would need to be removed, placed in a drive caddy and attached to another Mac for access.

Carolfranced wrote:

Whatever it is it is dead, and I need the data on it. It is medical records.

Backups are the usual approach for this, and alternatives including repairs and commercial data recovery tend to be more costly, and with lower certainty of working.

Use the Get Support link in the upper right, and make an appointment at the local Apple Store, or make an appointment with an Apple authorized service provider.

Whether the data can be preserved depends on what has failed.

Swapping storage hardware to another Mac and accessing it there is far from certain with newer MacBook Pro models with T2 security and encrypted storage.

Carolfranced wrote:

What is the charge for Apple to redeem data?

I don't know.

If the Mac startup link referenced earlier doesn't get this Mac going, you'll want to ask Apple about the repair and data preservation or data recovery pricing.

Data recovery services usually involve payment, whether or not any data is successfully recovered.