powerbeats pro only charging to 98% when case is closed

Question

Level 1

24 points

powerbeats pro only charging to 98% when case is closed

My Brand new PowerBeats Pro only charge to 98% when in the case with the lid closed (even after being in there overnight with 90%+ charge in the case or the case is plugged in). If I open the case and let them sit for a minute or two they top up to 100%. This has happened numerous times.

I know it isn't due to them not being in contact with the charging ports because when I put them in they've been way less than 70% and they charge up to the 98% but no more. So if contact were the issue this would't happen (and they've been on a desk overnight when placed in the charging case so movement isn't the issue).

I've already reset them and that didn't resolve the issue either.

This obviously isn't a major problem but they are brand new now, what happens in a few months or more when they are no longer new?

Posted on Dec 5, 2021 3:00 PM

Reply

Answer 1

Best reply

chuckbl

Community Specialist

Dec 7, 2021 12:14 PM in response to Walkabout32

Walkabout32,

Since your iPhone is all up to date, the next step would be to reach out to Apple Support: Contact Apple Support They'd be in the best position to look into this behavior further.

Regards.

Reply

Answer 2

chuckbl

Community Specialist

Dec 6, 2021 12:33 PM in response to Walkabout32

Hello Walkabout32,

Thanks for reaching out through the Apple Support Communities about that behavior when charging your Powerbeats Pro.

Is your iPhone all up to date? Update your iPhone, iPad, or iPod touch

Does that continue while your Beats are paired with another device?

If so, you’ll want to reach out to Apple Support so they can look into this behavior further: Contact Apple Support

Take care.

Reply

Answer 3

Walkabout32 Author

Level 1

24 points

Dec 7, 2021 9:56 AM in response to chuckbl

Hi Chuckbl,

Yes my iPhone is up-to-date (currently running 5.1.1 as of today December 7, 2021).

I'm not exactly sure what you're asking with regard to the Beats being paired to another device. They are paired to my phone, watch and MacBook Pro and also paired to a couple of FireTVs though all of these connections aren't established at the same time. They are paired to my phone though and I experience this behavior.

Again this morning I put them in the case to charge overnight and they were around 60+ Percent full (the case was 100% charged). They set on a vanity all night and charged to about 96% and brought the case charge level down to about 70%. As soon as I opened the case the % started climbing I watched it tick up 2 points in under a minute.

I'm assuming this isn't normal behavior.

I think I'll need to open a case with Support then unless I mis-understood something you were asking me to try.

Thanks,

Chris

Reply

powerbeats pro only charging to 98% when case is closed

Similar questions