You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Big Sur wont reinstall

Question:


Q:

Failed to personalize the software update. Please try again.

I did a factory reset on my mac book pro and every time i try to reinstall macOs BIG SUR i get this message. .


"Failed to personalize the software update. Please try again."


ive been trying to do this forever now smh. I cant even use my laptop because it keeps booting in recovery mode, saying that the MacOs installed needs to be reinstalled. Ive reinstalled it over 6 times now and still nothing

Posted on Dec 5, 2021 4:59 PM

Reply

Similar questions

2 replies

Dec 5, 2021 5:49 PM in response to coy_

It sounds like you may need to "clean install" Mac OS...


I hope you have a Time Machine backup... If you do, then start by:


Erase your disk - https://support.apple.com/en-ca/HT208496

Install OS - https://support.apple.com/en-ca/HT204904

...finally...

Restore - https://support.apple.com/en-ca/HT203981


IF this is way too much, It might be better to take your Mac to an Apple Store or a certified service provider near you... https://getsupport.apple.com

Big Sur wont reinstall

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.