Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Question:
Q:
Failed to personalize the software update. Please try again.
I did a factory reset on my mac book pro and every time i try to reinstall macOs BIG SUR i get this message. .
"Failed to personalize the software update. Please try again."
ive been trying to do this forever now smh. I cant even use my laptop because it keeps booting in recovery mode, saying that the MacOs installed needs to be reinstalled. Ive reinstalled it over 6 times now and still nothing
It sounds like you may need to "clean install" Mac OS...
I hope you have a Time Machine backup... If you do, then start by:
Erase your disk - https://support.apple.com/en-ca/HT208496
Install OS - https://support.apple.com/en-ca/HT204904
...finally...
Restore - https://support.apple.com/en-ca/HT203981
IF this is way too much, It might be better to take your Mac to an Apple Store or a certified service provider near you... https://getsupport.apple.com
Hi,
Following article could help your question.
If an error occurred while updating or installing macOS - Apple Support
Big Sur wont reinstall
