Can’t open my new iPhone

I have new I phone 12 pro I can’t open it


Posted on Dec 5, 2021 6:08 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2021 6:24 PM

Assuming it is locked...

If it is Passcode Lock, check this link...

If you forgot your iPhone passcode - Apple Support

If it is Activation Lock, see this link...

How to remove Activation Lock - Apple Support

If you did not buy new, it may be locked with the previous owner's information. If so, you will need his help to open the phone.

1 reply
Question marked as Top-ranking reply

Dec 5, 2021 6:24 PM in response to Mobarkya

Assuming it is locked...

If it is Passcode Lock, check this link...

If you forgot your iPhone passcode - Apple Support

If it is Activation Lock, see this link...

How to remove Activation Lock - Apple Support

If you did not buy new, it may be locked with the previous owner's information. If so, you will need his help to open the phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t open my new iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.