I have been trying to find a way to get SUPPORT for apple tv for 20 minutes. There is no place on the entire apple site to get support, but plenty of ways to buy things. APPLE TV+ is the worst.

Question

I have been trying to find a way to get SUPPORT for apple tv for 20 minutes. There is no place on the entire apple site to get support, but plenty of ways to buy things. APPLE TV+ is the worst.

I have a brand new macbook pro. I cannot watch anything on apple tv+ on any browser without it freezing up several times during an episode. I want to cancel apple + but I also want my money back.

It is the absolute worst UX of any streaming service. CAN SOMEBODY PLEASE CONTACT ME FOR CUSTOMER SERVICE?

Thanks so very much.

MacBook Air 13″, 11.4

Posted on Dec 5, 2021 6:36 PM

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Answer 1

Top-ranking reply

babowa

Level 9

78,429 points

Dec 5, 2021 6:39 PM in response to Robinsmacairbook

We cannot contact you because we are all other users here; this is not Apple support.

If you want Apple support, you can click on the link in the upper right corner of this page.

If you want us - other users - to try and help, you can post and explain your problems here:

https://discussions.apple.com/community/appletv

If you want to cancel a subscription, you can do so here:

https://support.apple.com/en-us/HT212048

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Answer 2

Dec 5, 2021 6:42 PM in response to muguy

I'm using a macbookpro to watch apple tv+ streaming service. The support link you suggested don't not connect to support for apple tv+. I need to get rid of this service and get a refund. I know from other communities that I am definitely not the only one.

There is no way I can find to reach customer support for apple tv+. Again, I've been searching the site and it keep sending me in an unhelpful loop.

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Answer 3

babowa

Level 9

78,429 points

Dec 5, 2021 6:52 PM in response to Robinsmacairbook

As I explained, there is no Apple support here. We are all other users.

If you go through the triage of answering questions when using the support link, you will be able to explain the problem.

You can also call Apple at 800-273-2775; this being Sunady evening, they may be closed until Monday morning.

And I also posted a direct link to the AppleTV forums here.

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Answer 4

muguy

Level 10

82,363 points

Dec 5, 2021 6:37 PM in response to Robinsmacairbook

Use the Get Support link above or visit getsupport.apple.com. I've never had issues with the streaming service, are you connected wirelessly or through a wired connection?

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Answer 5

muguy

Level 10

82,363 points

Dec 5, 2021 6:53 PM in response to Robinsmacairbook

At getsupport.apple.com

Click on Billing & Subscriptions

Subscriptions and Purchases

Request a refund (to request one) OR topic is not listed to connect to support

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I have been trying to find a way to get SUPPORT for apple tv for 20 minutes. There is no place on the entire apple site to get support, but plenty of ways to buy things. APPLE TV+ is the worst.

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