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User profile for user: Navpreet_30
Navpreet_30 Author
User level: Level 1
4 points

Iphone heated up

I recently purchased a iphone from your company. Here are the details regarding the product:

Date of purchase: 24 September

Name of the Model: iphone13pro


I would like to say, that the piece I received was defective, it had heating problem. It is too much heated up. The product is under warranty period, I would like to get a (replacement/repair) because this purchase was a brand new one. Please let me know, what are the required protocols needed for the same.

Waiting for your response,


iPhone 13 Pro

Posted on Dec 5, 2021 8:58 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,074 points

Posted on Dec 5, 2021 9:37 PM

It is not clear here in your post about the ambient temperature in your area where you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20Âș and 45Âș C (-4Âș to 113Âș F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0Âș and 35Âș C (32Âș to 95Âș F). Low- or high-temperature conditions might cause the device to change its behaviour to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,074 points

Dec 5, 2021 9:37 PM in response to Navpreet_30

It is not clear here in your post about the ambient temperature in your area where you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20Âș and 45Âș C (-4Âș to 113Âș F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0Âș and 35Âș C (32Âș to 95Âș F). Low- or high-temperature conditions might cause the device to change its behaviour to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.

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Iphone heated up

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