I have an Apple Music subscription and I'm trying to listen through the browser at music.apple.com from my work laptop (Windows, using Firefox). When I try to play any media an error is shown saying MEDIA_LICENCE with no other information, and nothing is played.
Behind that is another error: "An Error occurred. MEDIA_LICENCE"
(unfortunately this post won't allow me to include screenshots)
Hello, jackohug.
Thank you for using Apple Support Communities.
Have you tried using a different web browser or different Wi-Fi connection?
Also, being a work laptop, there may be restrictions set to prevent access to certain content. You may need to reach out to your System Administrator for help.
Any issues with other devices if applicable?
Make sure Windows and the web browser you're using is up to date.
Review this article when you have a chance: About Apple Music Digital Rights Management for Microsoft Edge and Internet Explorer
Listen to Apple Music on the web and in apps
Best regards.
Hello, jackohug.
Thank you for using Apple Support Communities.
Have you tried using a different web browser or different Wi-Fi connection?
Also, being a work laptop, there may be restrictions set to prevent access to certain content. You may need to reach out to your System Administrator for help.
Any issues with other devices if applicable?
Make sure Windows and the web browser you're using is up to date.
Review this article when you have a chance: About Apple Music Digital Rights Management for Microsoft Edge and Internet Explorer
Listen to Apple Music on the web and in apps
Best regards.
MEDIA_LICENCE
