dear apple support i try 3x allready to upgrade or update but its always showing damage and cannot be installed

i allready downloaded the os monterey but everytime i fineshed downloading ,its showing that "this copy of the install macOS app is dammaged and cannot be install

MacBook Air 13″, macOS 11.2

Posted on Dec 6, 2021 5:41 AM

Reply
2 replies

Dec 6, 2021 7:02 AM in response to zeekrobert

There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses and may corrupt the download


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

dear apple support i try 3x allready to upgrade or update but its always showing damage and cannot be installed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.