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I got a email stating my Apple ID is being locked

I got a email stating my apple I.D is being locked and I needed to login in to perform the required steps to fix it. But I don’t know what I need to do can you help me


[Re-Titled by Moderator]

Posted on Dec 6, 2021 8:02 AM

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Posted on Dec 6, 2021 8:11 AM

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to use the service the message is telling you to use.


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


4 replies
Question marked as Best reply

Dec 6, 2021 8:11 AM in response to chanise48

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to use the service the message is telling you to use.


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


Dec 6, 2021 8:12 AM in response to chanise48

Here's more, some of which is not in Apple's documents and will therefore be unlikely to get official approval. However, it probably has more specifics to actually aid in identifying bogus messages. I'll post it separately since it is not part of Apple's official guidelines.


- Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*.

- Apple e-mails originate from @apple.com or @itunes.com but it is possible to spoof a sender address. "Apple email related to your Apple ID account always comes from appleid@id.apple.com." - https://support.apple.com/HT201356

- Set your email to display Show Headers or Show Original to view Received From. Apple emails originate from IP addresses starting with "17.".

- Mouse-over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database. If you are unsure, contact Apple using a link from the Apple.com web site, not one in an email.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. March 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for a social security number.

- Scams may have bad grammar or spelling mistakes.

- Apple will not phone you unless it is a response to a request from you to have them call you.


* Exception: https://discussions.apple.com/message/33701414#message33701414

Dec 6, 2021 8:16 AM in response to chanise48

Apple locks you out on the Apple Servers—you’ve logged in here, so that Apple ID is working—and doesn’t send this sort of email.


Scammers and phishers do send these email messages. Routinely.


Here are two Apple Support articles you will want to read:


Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Identify legitimate emails from the App Store or iTunes Store - Apple Support


And then take a more careful look at that email message.


If you did log into an “Apple login portal” associated with that mail message, change your Apple ID password soonest.


If you think your Apple ID has been compromised - Apple Support


Enable two-factor authentication too, if that’s not already enabled on your Apple ID.

Dec 6, 2021 8:15 AM in response to chanise48

You can always check your AppleID yourself by logging in at https://appleid.apple.com/


Never use any links in any email or text message you receive. Since you were able to login here with your AppleID, it clearly is not locked. Apple will never warn you they are about to disable your AppleID. You’ll only ever know if Apple actually does that when you try to use your AppleID and cannot do so. But there will be no message from Apple about it.

I got a email stating my Apple ID is being locked

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