Black screen/Keyboard not responding
Make and model:
MacBook Pro (13-inch, M1, 2020)
12.0.1
Metal stand made from metal
Purchase from Shopee
Laptop cover made from leather
Issue:
-Shows Black screen
-Keyboard is not responding
-need to close the lid and re open to make it respond or show the screen
-received this mac as new from AOS
-This is a 2nd mac from AOS and having the same issue
-set it up as new and then login to iCloud
-Issue happens randomly
-suspecting the screen hinge was the issue because when he move the stand with the laptop, that is when the screen goes black and the keyboard not responding
-put the mac on the table and remove/pull out the cover of the macbook, the same thing happens
-Restart
-Safe mode
All ended with the same issue, can you advise what to do next?
MacBook Air (2020 or later)