My iPhone 12 pro max magsafe case doesn't show the animation on screen,yesterday it reborn!!!

The pop-up animation of the case installation has actually recovered. In the past few days, many people have been updating the firmware of the magsafe charger and magsafe battery pack. The way to update is to connect the wire to mac, iPad pro, iPad mi with USB-c interface. Ni6, etc., and connect to wifi. It only takes 3 minutes to update successfully. When I upgrade, I will also connect 12promax with magsafe case to iPad mini6, and my case will install pop-up animation.


Recovery, the pop-up window animation of the protective case, which disappeared from ios14.7 for half a year, appeared, but when I happily tried three sub-factory shells, they disappeared again. Someone can try to see if they can find a real solution.

iPhone 12 Pro Max

Posted on Dec 7, 2021 10:05 PM

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1 reply

Dec 8, 2021 4:17 PM in response to 威整

Hello 威整,


Thank you for posting in the Apple Support Communities. We're sorry to see that the animation doesn't appear on your iPhone when attempting to use a MagSafe Case. We're here to help.


For this issue, let's be sure the device is fully updated since fixes are included with each update. If an update is available, we suggest having a current backup to iCloud or to a computer, first.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


If this concern continues after taking the steps above, our resolution is to contact Apple Support directly. Depending on your region, you may be able to reach them here: 

Get Support


We hope this information is useful. Kind regards.

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My iPhone 12 pro max magsafe case doesn't show the animation on screen,yesterday it reborn!!!

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