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trying to restore iphone 11. Frozen because storage is full. Now have restore screen. But cant find iphone on laptop

trying to restore iphone 11. Frozen because storage is full. Now have restore screen. But cant find iphone on laptop. Can't get iphone to start up.

Posted on Dec 8, 2021 8:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 8, 2021 8:12 PM

Hi marymithun,

Welcome to the Apple Community.


Apple support has articles online to help:

If you wish, you can follow the guidance, step by step.


Back up and restore your iPhone or iPad to your Mac or to iCloud

says:


In the Finder  on your Mac, select the device in the Finder sidebar.

If you connect your device to your Mac using a USB cable and don’t see the device in the Finder sidebar,

see If your device doesn’t appear in the sidebar. 


Complete article: https://support.apple.com/en-au/guide/mac-help/mchla3c8ed03/mac

_____________________________________________________________________________________

OR

If you use a PC

Restore your iPhone, iPad or iPod touch in iTunes on PC

https://support.apple.com/en-au/guide/itunes/itnsdb1fe305/windows

______________________________________________________________________________________


Hope this helps :-)

1 reply
Question marked as Top-ranking reply

Dec 8, 2021 8:12 PM in response to marymithun

Hi marymithun,

Welcome to the Apple Community.


Apple support has articles online to help:

If you wish, you can follow the guidance, step by step.


Back up and restore your iPhone or iPad to your Mac or to iCloud

says:


In the Finder  on your Mac, select the device in the Finder sidebar.

If you connect your device to your Mac using a USB cable and don’t see the device in the Finder sidebar,

see If your device doesn’t appear in the sidebar. 


Complete article: https://support.apple.com/en-au/guide/mac-help/mchla3c8ed03/mac

_____________________________________________________________________________________

OR

If you use a PC

Restore your iPhone, iPad or iPod touch in iTunes on PC

https://support.apple.com/en-au/guide/itunes/itnsdb1fe305/windows

______________________________________________________________________________________


Hope this helps :-)

trying to restore iphone 11. Frozen because storage is full. Now have restore screen. But cant find iphone on laptop

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