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Phone does not bootup after erase/factory reset

After I erased my iPhone using the "Erase All Content and Settings" option, I am unable to switch on the phone. It looks dead.

iPhone XR

Posted on Apr 27, 2023 4:46 AM

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Question marked as Top-ranking reply

Posted on Apr 27, 2023 5:36 AM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations

1 reply
Question marked as Top-ranking reply

Apr 27, 2023 5:36 AM in response to aarunarulappan

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations

Phone does not bootup after erase/factory reset

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