My phone ID isn’t working and my phone is up to date, how can I fix it? Please respond in Spanish if possible

Hello yordanis176,

Thanks for reaching out using Apple Support Communities!

We understand you're having an issue with Face ID on your iPhone.

We see you used the steps for If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

To confirm, is this the exact alert you're seeing?

Per the Apple Support page, if you're still seeing the alert after updating, the next step would be a service appointment.

Be sure to try these steps for a Face ID issue as well: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

We hope this helps resolve the issue.

Cheers!