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User profile for user: Petesp78
Petesp78 Author
User level: Level 1
5 points

Why is the volume off on Apple TV?

Why is there no sound on the Apple TV ?

Apple TV HD, tvOS 15

Posted on Dec 8, 2021 11:39 AM

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
144,102 points

Posted on Dec 8, 2021 12:01 PM

Likely due to either a poor network connection or a HDMI cable issue. Please first ensure the HDMI is secure on the Apple TV and also your TV. If that does not resolve the problem please use the following:


  1. Unplug your modem from its power source and Restart Modem.
  2. Unplug your router from its power source and Restart router.
  3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 


and also Apple TV - Remote troubleshooting



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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
144,102 points

Dec 8, 2021 12:01 PM in response to Petesp78

Likely due to either a poor network connection or a HDMI cable issue. Please first ensure the HDMI is secure on the Apple TV and also your TV. If that does not resolve the problem please use the following:


  1. Unplug your modem from its power source and Restart Modem.
  2. Unplug your router from its power source and Restart router.
  3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 


and also Apple TV - Remote troubleshooting



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Why is the volume off on Apple TV?

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