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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi I received my new iPad today and I received the box and label to send old one, do you want the original box too with the iPad?
I still haven't received the empty box & label for my old iPhone, when should it arrive?
Thank you,
Allen R Faulkner
iPad Pro 12.9-inch Wi-Fi
This a user-to-user support community.
If you have received a shipping kit to return your iPad for trade-in, you should find a tiny leaflet with instructions for packing the iPad. When returning your trafe-in, only include the device - and nothing else in the box. Ensure that you fix the supplied shipping label on the outside of the sealed shipping container - positioned such that the label does not obscure any battery warnings that are printed on the box.
If you are trading multiple devices, you will receive a separate shipping kit for each. Ensure that you use the correct box and shipping label for the item that you intend to return; don’t mix them up as your device won’t match the label - and will be rejected. Shipping boxes are likely to arrive on different days.
This a user-to-user support community.
If you have received a shipping kit to return your iPad for trade-in, you should find a tiny leaflet with instructions for packing the iPad. When returning your trafe-in, only include the device - and nothing else in the box. Ensure that you fix the supplied shipping label on the outside of the sealed shipping container - positioned such that the label does not obscure any battery warnings that are printed on the box.
If you are trading multiple devices, you will receive a separate shipping kit for each. Ensure that you use the correct box and shipping label for the item that you intend to return; don’t mix them up as your device won’t match the label - and will be rejected. Shipping boxes are likely to arrive on different days.
how do I send my old iPad back I have the return label.
