iPad Unavailable Message

A friend Purchased my daughter this iPad got it all set up for her everything was working fine I am assuming that she messed up on her passcode many many times I do not have a computer available to re-start or any of that at the moment but instead of saying disabled it says iPad unavailable can anybody help me figure this out


[Re-Titled by Moderator]

iPad, iPadOS 15

Posted on Dec 9, 2021 9:45 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2021 1:19 AM

An iPad passcode cannot be recovered, reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

36 replies

Mar 19, 2022 8:36 AM in response to Stuart1937

Stuart1937 wrote:

if I can't get my ipad up and running after doing all the steps, and it keeps going back to attempting recovery, is it just dead?


If that previously-linked info fails, contact Apple Support. Could be failed hardware, certainly. Could be some other issue. Apple will gather related info, and discuss your options and alternatives. If it’s a new iPad, it’s usually under a hardware warranty for the first year.

Jan 16, 2022 2:43 AM in response to Tmoney0329

not meaning to be rude tmoney, but in this fast-paced, constantly attention seeking world we live in where everyone wants their life, views & opinions, social life to be seen/heard, your angry/constructive feedback (and no doubt warranted) is a mere speck of dust that may catch someones attention for a couple of seconds. as much as we all think we are incredibly important and that everyone wants to listen to us, one thing to realise is.. really, no one cares.

Apr 29, 2022 3:49 PM in response to MrHoffman

With respect, that answer isn’t helpful in some situations. For instance, many of us are seeing “iPad Unavailable” in situations that have nothing to do with incorrect passwords and PIN codes…nor are we being prompted to do anything.


That’s the issue that some of us need resolving. I appreciate folks’ willingness to help but, so far, I haven’t seen anything applicable.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Unavailable Message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.