kgorman11 wrote:
Hi everyone,
I have an issue with the flex cable on my mac where at certain angles, the colours of my screen appear washed out. I called an Apple representative and they said they could submit a complaint but until they have enough complaints they can't do anything about it, despite it being a manufacturing error.
There is a similar problem with the 2016 models which is being fixed for free. If you have a similar problem with the 2017 MacBook Pro please ensure you talk to customer service to submit a complaint so that we can all fix this problem which should have been avoided in the first place.
Thanks!
All you can do is take it in and have it repaired.
At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
Apple Feedback http://www.apple.com/feedback
A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside USA
https://locate.apple.com/country
An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.
