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Upgraded from iPhone XR to iPhone 13 Pro Max less than 2 weeks ago. I've multiple dropped calls at home, in the car, and at work. What gives? I upgraded to a monster of a phone to leave performance issue behind me only to spend a TON of $$$ on a phone that can behave as a phone! HELP! I've waited to upgrade through several iPhone series only to be left with a these issues????
iPhone 13 Pro Max
Hello Got2briel,
Welcome to Apple Support Communities. Congrats on the new iPhone 13 Pro Max! We're happy to help with this trouble you're having with the calls dropping. First, you want to make sure that the software version is current. The steps to check and update if needed are found here:
Update your iPhone, iPad, or iPod touch
You also want to make sure that the carrier settings are up-to-date. Find that guidance here:
Manually update your carrier settings on your iPhone or iPad
Finally, try removing the SIM and reinserting it. Follow the steps here if needed:
Remove or switch the SIM card in your iPhone
Let us know the outcome, and we can go from there if needed.
Best regards!
Hello Got2briel,
Welcome to Apple Support Communities. Congrats on the new iPhone 13 Pro Max! We're happy to help with this trouble you're having with the calls dropping. First, you want to make sure that the software version is current. The steps to check and update if needed are found here:
Update your iPhone, iPad, or iPod touch
You also want to make sure that the carrier settings are up-to-date. Find that guidance here:
Manually update your carrier settings on your iPhone or iPad
Finally, try removing the SIM and reinserting it. Follow the steps here if needed:
Remove or switch the SIM card in your iPhone
Let us know the outcome, and we can go from there if needed.
Best regards!
I switched from a note 10 pus to the iPhone 13 pro max. ATT. Calls drop, Wi-Fi and internet lock me out I didn’t realize I can’t stream cellular data to my Samsung tv wireless without Wi-Fi. I can’t keep resetting my phone, shutting off spending hours on the phone. So far this is a piece of junk, my girlfriends 12 mini has no issues. I don’t want this, I hope I’m not stuck with it
You have 14 days from the date of purchase to return an iPhone for a full refund if purchased from Apple.
13 Pro Max with multiple dropped calls and spotty reception
