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I have the American Eagle app but recently I can’t access it or the website using Google nor Safari. I keep getting Access Denied you don’t have permission error. I have cleared my history on my iPhone didn’t help the situation. Can anyone help?
iPhone 12
Hello Marti1025,
Thanks for visiting Apple Support Communities. We understand that when using a specific app or their website, you're seeing an "Access Denied" alert. Great idea with clearing your browsing history to see if that helps. In your troubleshooting did you check to see if there are any restrictions turned on that could be preventing access: Use parental controls on your child's iPhone, iPad, and iPod touch
If that's not the case, let us know more:
The more details you can provide the better.
Take care.
Marti1025,
We appreciate the update. If the behavior continues after updating your software, check to see if you have a profile installed that could be limiting access to certain apps and websites: Install or remove configuration profiles on iPhone
If that's not the case, do you use a VPN or security software? If so, temporarily delete or disable those to see if that helps as they could be blocking connections too. If that helps, reach out to the app developers to look into this more: How to contact an app developer
Keep us posted.
Take care.
when I try using the app it doesn’t load & I get the error as soon as I try to access the website on safari or google. No restrictions & this also happens when I try using Kroger app. I gave up on Kroger & deleted the app. I am updating to iOS 15.2 right now. Thanks for responding.
Access denied error
