Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Recovering data from a Mac that won’t start

is there a way to recover data from my Mac laptop that has minimal liquid damage and will not start? Cost?

Posted on Dec 11, 2021 1:51 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2021 1:35 PM

If the internal drive is removable, then you can use an external USB enclosure to connect the drive to another Mac (2015 and earlier Macs). Which enclosure you need depends on the exact model of your Mac. Check with OWC for possible options.


If you have a USB-C Mac, then most of them have their SSDs soldered to the Logic Board so it will be impossible for you to recover the data without using an expensive professional data recovery service (Drive Savers, Ontrack), or see if you can find an independent repair shop that knows how to repair Apple Logic Boards (very hard to find a reputable shop for that type of repair and even if you do, the shop may be unable to repair the Logic Board because Apple prevents third party parts suppliers from selling parts to anyone but Apple). Even if you have a 2016-2017 MBPro 13" non-Touchbar model with removable SSD, I am unaware of any third party adapter or enclosure to use with the proprietary Apple SSD connector. If you have a 2018+ model with the T2 security chip, then you better hope the T2 security chip is undamaged since it controls access to the hardware encrypted SSD.

3 replies
Question marked as Top-ranking reply

Dec 12, 2021 1:35 PM in response to Carolfranced

If the internal drive is removable, then you can use an external USB enclosure to connect the drive to another Mac (2015 and earlier Macs). Which enclosure you need depends on the exact model of your Mac. Check with OWC for possible options.


If you have a USB-C Mac, then most of them have their SSDs soldered to the Logic Board so it will be impossible for you to recover the data without using an expensive professional data recovery service (Drive Savers, Ontrack), or see if you can find an independent repair shop that knows how to repair Apple Logic Boards (very hard to find a reputable shop for that type of repair and even if you do, the shop may be unable to repair the Logic Board because Apple prevents third party parts suppliers from selling parts to anyone but Apple). Even if you have a 2016-2017 MBPro 13" non-Touchbar model with removable SSD, I am unaware of any third party adapter or enclosure to use with the proprietary Apple SSD connector. If you have a 2018+ model with the T2 security chip, then you better hope the T2 security chip is undamaged since it controls access to the hardware encrypted SSD.

Recovering data from a Mac that won’t start

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.