why is my apple card application not working

My application isn't approved due to ID information even though I know I entered all my info correct?

Posted on Dec 11, 2021 4:57 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 11, 2021 5:21 PM

Hello,


The information in this article addresses that issue.


How your Apple Card application is evaluated - Apple Support

“If your application is declined because your identification information couldn't be verified


Make sure your name, address and other information provided on your Apple Card application is correct. If you find inaccurate information, re-enter the information as needed.


If you are asked to verify with an ID, follow these steps:

  1. Make sure there is nothing between your device's camera and your ID that could obscure any part of it.
  2. Check that the Date of Birth, Last Name, and Address on the ID match the information you entered for your Apple Card application.*
  3. Make sure the ID hasn't expired.


After you complete these steps, submit your application again. If your application is declined again for the same reason, contact Apple Support.


Your credit score won't be impacted if you're declined, or don't accept your offer. Your credit score might be impacted if your application is approved and you accept your offer.


You can apply for Apple Card again, but you might receive the same decision.

If you want to receive a different decision on your application when you apply again, you should review your credit report to see if you have conditions that might result in a declined application and then check for these common errors in your credit report.

*If the information on your ID doesn't match the information you entered for your Apple Card application, try to apply again after you update your ID.”


I hope this helps.

3 replies
Question marked as Top-ranking reply

Dec 11, 2021 5:21 PM in response to lama73

Hello,


The information in this article addresses that issue.


How your Apple Card application is evaluated - Apple Support

“If your application is declined because your identification information couldn't be verified


Make sure your name, address and other information provided on your Apple Card application is correct. If you find inaccurate information, re-enter the information as needed.


If you are asked to verify with an ID, follow these steps:

  1. Make sure there is nothing between your device's camera and your ID that could obscure any part of it.
  2. Check that the Date of Birth, Last Name, and Address on the ID match the information you entered for your Apple Card application.*
  3. Make sure the ID hasn't expired.


After you complete these steps, submit your application again. If your application is declined again for the same reason, contact Apple Support.


Your credit score won't be impacted if you're declined, or don't accept your offer. Your credit score might be impacted if your application is approved and you accept your offer.


You can apply for Apple Card again, but you might receive the same decision.

If you want to receive a different decision on your application when you apply again, you should review your credit report to see if you have conditions that might result in a declined application and then check for these common errors in your credit report.

*If the information on your ID doesn't match the information you entered for your Apple Card application, try to apply again after you update your ID.”


I hope this helps.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why is my apple card application not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.