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User profile for user: Stabbs31
Stabbs31 Author
User level: Level 1
4 points

Grey translucent box

Hi All,


There is a gray translucent box over the bottom 3/4 of my screen. I have a brand new iPhone 13 promax 1 TB. I’ve done several resets including resetting the entire phone and removing everything and re-loading it. None of the techs at Verizon seem to be able to help me.


The box goes away when I do a soft reset but comes back within a few minutes. If I do a screenshot it doesn’t appear. So I’m including a picture taken with my other device externally.


Any help would be greatly appreciated. Signed. frustrated


Thank you in advance and happy holidays.

iPhone 13 Pro Max

Posted on Dec 12, 2021 9:40 AM

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3 replies
User profile for user: barberlives123
barberlives123
User level: Community Specialist

Dec 13, 2021 8:47 AM in response to Stabbs31

Hey there Stabbs31,


Thanks for reaching out to Apple Support Communities. If it’s going away at certain points, it may be an Accessibility feature. See if it’s related to Zoom:


Zoom in on the iPhone screen


You can use this link to help you identify if it’s related to a different Accessibility setting:


Get started with accessibility features on iPhone


Also, make sure your iPhone is up to date:


Update your iPhone, iPad, or iPod touch


Take care.

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Grey translucent box

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