Problem with my App Store
Hi I have some problems that I can’t download any app.
some problems with billing that I don’t understand.
please help me?
tnx;)
iPhone X, iOS 13
Question marked as
Best reply
Unfortunately you have provided insufficient information for us to propose a specific solution. Describing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you. In the meantime review these documents if you think they apply:
Click on this link "If you can’t download or update apps on your iPhone or iPad " --> https://support.apple.com/HT207165
If the first 5 don't help, use the 6th.
If you see a message that says "Your account has been disabled in the App Store and iTunes" click on this --> https://support.apple.com/HT208856
Have you entered a payment method? This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
Apple Recommended article by ASC contributor Urquhart1244 --> https://discussions.apple.com/thread/8434425 with various suggestions about network, payment and log-in issues.
If none of the suggestions work, try: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232