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Restore the ipad when it's disabled?

iPad is disabled and it's asking to connect to iTunes.

I connect to iTunes and I press Restore and it's asking for me to enter the passcode but the iPad is disabled and can't get passed the screen.

How can I bypass this to have it restored??


I got this iPad from OfferUp long time ago.

I haven't used it for awhile and I forgot the pin. I made too many attempts that it disabled.

It won't let me attempt to try other codes.

How can I go pass this error?


Posted on Dec 12, 2021 9:55 PM

Reply
4 replies

Dec 13, 2021 1:30 AM in response to Kini25

An iPad passcode cannot be recovered, reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



Dec 14, 2021 8:10 AM in response to Kini25

Hello ~ Your iPad is activation locked.You would have to get in touch with the previous owner to have it unlocked. If you cannot get in touch with them we cannot help and neither can Apple. Recycle it responsibly as you will not be able to use it. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


~Katana-San~

Dec 14, 2021 8:06 AM in response to LotusPilot

When I turn on the iPad, the screen is stuck on ‘iPad is disabled’ and below that it says for me to connect to iTunes.

I connect to iTunes and its saying to unlock ‘Shaes iPad’ input the passcode but the iPad is stuck on the ‘iPad is disabled. Connect to iTunes.

Shaes iPad- is the previous owner of the iPad.


Restore the ipad when it's disabled?

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