when I double click the side button to use Apple Pay, I see the message “passcode required” in the mid screen. Below it there’s a blue button “turn passcode on” but clicking on it doesn’t do anything. This happens with or without lock screen. I’ve tried removing cards and adding them for individually in case one card causes the issue, to no avail. Appreciate your help.
Hey there SirusK13,
Thanks for reaching out to Apple Support Communities about these issues with Apple Pay. To verify, are you having any issues using Face ID on your iPhone? We ask because you should be able to authenticate with Face ID or passcode as seen in this article:
Make purchases using Apple Pay
Some basic steps that can help would be restarting and making sure your iPhone is up to date with the steps from these links:
Update your iPhone, iPad, or iPod touch
Get back to us with the results and let us know about Face ID. We’ll go from there.
Take care.
Double click for Apple Pay “passcode required” error
