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Level 1

4 points

Macbook pro (intel) sound issue while using video conferencing app

Hi there,

Every time I'm using zoom, google meet, teams, or any other video conferencing app after a few minutes the sound is gone and I need to go to the app setting under sound/speakers and bring it back by selecting another option and reselect the mac speakers again.

If it's an in-browser app, I will need to mute and unmute the tab in order for the sound to be back.

Any input on this will be much appreciated!

Thanks

MacBook Pro 15″, macOS 12.0

Posted on Dec 13, 2021 10:20 PM

Best reply

kaz-k

Level 8

49,134 points

Posted on Dec 14, 2021 2:54 AM

Hi,

Resetting NVRAM could solve sound related issues.

Reset NVRAM or PRAM on your Mac - Apple Support

If it doesn't help, try to run Apple Diagnostics if it reports audio related error(VFF001 to VFF003).

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail AppleStore is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector

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Macbook pro (intel) sound issue while using video conferencing app

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