You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
macbook air. big sur. not sure if there is a setup issue. usb ports not found or accounted for when im trying to transfer files. spotlight searched and everything. where do i go in preferences? do i download osx? also help with running windows at the same time would be super appreciated.... thank u
[Personal Information Edited by Moderator]
MacBook Air 13″, macOS 11.6
Use Apple Diagnostics to test your Mac
If you think your Mac might have a hardware issue, you can use Apple Diagnostics to help determine which hardware component might be at fault.
Apple Diagnostics also suggests solutions and helps you contact Apple Support for assistance.
Prepare your Mac
Start Apple Diagnostics
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
Apple silicon
Intel processor
View the test results
Apple Diagnostics shows a progress bar while it's checking your Mac:
When testing is complete, Apple Diagnostics shows the results, including one or more reference codes. Learn about Apple Diagnostics reference codes.
To repeat the test, click “Run the test again” or press Command-R.
To restart your Mac, click Restart or press R.
To shut down, click Shut Down or press S.
To get information about your service and support options, make sure that your Mac is connected to the internet, then click ”Get started” or press Command-G. Your Mac will restart to a webpage with more information. When you're done, choose Restart or Shut Down from the Apple menu.
Learn more
On an Intel-based Mac, if you can't start Apple Diagnostics with the D key, try these solutions:
Use Apple Diagnostics to test your Mac
If you think your Mac might have a hardware issue, you can use Apple Diagnostics to help determine which hardware component might be at fault.
Apple Diagnostics also suggests solutions and helps you contact Apple Support for assistance.
Prepare your Mac
Start Apple Diagnostics
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
Apple silicon
Intel processor
View the test results
Apple Diagnostics shows a progress bar while it's checking your Mac:
When testing is complete, Apple Diagnostics shows the results, including one or more reference codes. Learn about Apple Diagnostics reference codes.
To repeat the test, click “Run the test again” or press Command-R.
To restart your Mac, click Restart or press R.
To shut down, click Shut Down or press S.
To get information about your service and support options, make sure that your Mac is connected to the internet, then click ”Get started” or press Command-G. Your Mac will restart to a webpage with more information. When you're done, choose Restart or Shut Down from the Apple menu.
Learn more
On an Intel-based Mac, if you can't start Apple Diagnostics with the D key, try these solutions:
usb ports not working
