Why is it saying I’m not connected to internet when I am and not letting me update my phone

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iPhone 11, iOS 14

Posted on Dec 14, 2021 7:46 AM

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Posted on Dec 14, 2021 7:52 AM

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

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Dec 14, 2021 7:52 AM in response to cheyanne197

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

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Dec 14, 2021 7:58 AM in response to cheyanne197

If the above list of requirements has been met, then the next usual reason for this error is a misconfigured Wi-Fi, or a problem between the Wi-Fi router and the internet; with the wiring or the ISP. If you’re in this case, your iPhone is connected to Wi-Fi, but connections to servers off your network are not available.

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Why is it saying I’m not connected to internet when I am and not letting me update my phone

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