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No refund for accidentally made inApp Purchase by 7 year old.

Im the organiser of my family in icloud family sharing. My 7 year old daughter who made accidentally inApp Purchase in the cokie run kingdom game. You sisnt refund the money. Shame on You apple. Shame on You for robbing kids of Christmas. That was our money for food for week or spending Christmas this year. We too have sufferes from covid pandemic, but thank You for nice Christmas present. Hope You are pleased by stealing money via kids game. On my part all I can do is notify other players and parents about apples new policy. Sisgusted and appauled by You. Enjoy the money stolen from kids family.

iPhone 5s

Posted on Dec 15, 2021 1:12 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2021 2:40 PM

Wait until she's old enough to borrow your car. ;-) Hopefully you'll keep an eye on your car keys.


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232



5 replies
Question marked as Top-ranking reply

Dec 15, 2021 2:40 PM in response to NotProAppleAnymore

Wait until she's old enough to borrow your car. ;-) Hopefully you'll keep an eye on your car keys.


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232



Dec 17, 2021 5:14 PM in response to FoxFifth

Good luck with that. For me It's totally useless! I submitted refund request for unauthorized purchases and the vendor "Cookie run kingdom" simply reject it without any explanation. I contacted Apple support and was told they couldn't do anything. I basically asked Apple store if I reported to them any app store is doing something illegal like selling drugs and they wouldn't do anything. Their answer is 'Yes'


My advice is not to do any in-app purchase. If you have to do it use credit card/paypal as payment so you can still dispute purchases. Never use apple gift card like me as Apple won't help you.

No refund for accidentally made inApp Purchase by 7 year old.

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