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Purchase could not be completed

When I try to purchase an app through my app store, my purchase was blocked, then it pop up and window says: "your purchase could not be completed, for assistance contact itunes support."

iPhone 6s Plus, iOS 14

Posted on Dec 15, 2021 5:44 PM

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Question marked as Best reply

Posted on Dec 16, 2021 10:27 AM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

1 reply
Question marked as Best reply

Dec 16, 2021 10:27 AM in response to huiting17

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

Purchase could not be completed

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