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Up date problems

how do I download the update. So I can download apps I need for work it says that that my iPad is compatible with the 14 update but when I go to settings it says it’s fully updated on the 12 update

iPad Air, iOS 12

Posted on Dec 15, 2021 6:11 PM

Top-ranking reply

Niel

Level 10

732,467 points

Posted on Dec 15, 2021 6:34 PM

If it's reporting that 12.5.5 is up to date, it's a first generation model and incapable of 13 or above. Otherwise, remove the beta profile and restart the unit.

If removing it causes the iPad to offer an update to 12.5.5, see above.

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Up date problems

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