I have several (about 70%) of music files that I am not able to access. It shows the album, but then has an cloud with a downward arrow that I cant click on. What does this mean and how do I access my albums. The cloud with arrow is not dark blue but grayed out.
iPhone 12 mini, iOS 15
Greetings, Murmetz!
From your post, it sounds like you are having issues with downloading music in iTunes on your PC. We’re glad that you reached out to the Apple Support Communities. We want to try and help you get this resolved.
To clarify, do you subscribe to Apple Music? If so, check out this link to learn how to Add and download music from Apple Music. If not, are you trying to download past music purchases? If yes, follow the steps in this guide: Download previous iTunes purchases on PC.
Additionally, check out the steps on this page: Add and download music in iTunes on PC. We hope this information helps you out.
Kind regards.
Itunes cloud with downward arrow
