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On the checkout page i am not able to use the balance.
It says "Your account balance has been disabled. Please call 1-800-MY-APPLE for help"
And i was calling apple since afternoon and they were keep transfering calls one department to another for almost 4-5 hours and no one was able to resolve it or enable it.
Really need some help on this
iPhone XR, iOS 15
Try online support:
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
Apple Support Twitter --> https://twitter.com/applesupport
Maybe related to this? -->
If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856
Try online support:
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
Apple Support Twitter --> https://twitter.com/applesupport
Maybe related to this? -->
If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856
not able to use apple balancee
