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not able to use apple balancee

On the checkout page i am not able to use the balance.


It says "Your account balance has been disabled. Please call 1-800-MY-APPLE for help"


And i was calling apple since afternoon and they were keep transfering calls one department to another for almost 4-5 hours and no one was able to resolve it or enable it.


Really need some help on this

iPhone XR, iOS 15

Posted on Dec 16, 2021 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2021 8:43 AM

Try online support:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


Apple Support Twitter --> https://twitter.com/applesupport


Maybe related to this? -->


If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856


1 reply
Question marked as Top-ranking reply

Dec 16, 2021 8:43 AM in response to mak218

Try online support:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


Apple Support Twitter --> https://twitter.com/applesupport


Maybe related to this? -->


If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856


not able to use apple balancee

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