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User profile for user: BoneDeadfossil48
BoneDeadfossil48 Author
User level: Level 1
4 points

CarPlay disconnects during when plug in with apple verified white cable and Bluetooth connection CarPlay inable car

CarPlay disconnects during when plug in with apple verified white cable and Bluetooth enabled as well ?

iPhone XR

Posted on Dec 16, 2021 1:37 PM

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Question marked as Top-ranking reply
User profile for user: Missy5937
Missy5937
User level: Community Specialist

Posted on Dec 17, 2021 1:18 PM

Hello BoneDeadfossil48,


Thanks for using the Apple Support Communities. We understand that you're having issues with CarPlay. First, is the stereo system "stock" to your vehicle? Is your automobile listed here: CarPlay? If so, have you tried following the suggestions provided in article, If you need help with CarPlay?


There are also a few other actions you can try. Be sure to test if CarPlay is working correctly after each one:


  1. Remove your protective case from your iPhone to ensure you're getting a proper connection to your cable.
  2. Test with a different or shorter cable.
  3. Forget the stereo from Settings > General > CarPlay > (stereo name).
  4. Forget the iPhone from your stereo system. Refer to the User Manual if you're not sure of the process.
  5. Rename the iPhone in Settings > General > About > Name.
  6. Reset your iPhone network settings. ( Step #7 from If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network)


Keep us posted on how it goes and let us know the results.


Best regards.

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Question marked as Top-ranking reply
User profile for user: Missy5937
Missy5937
User level: Community Specialist

Dec 17, 2021 1:18 PM in response to BoneDeadfossil48

Hello BoneDeadfossil48,


Thanks for using the Apple Support Communities. We understand that you're having issues with CarPlay. First, is the stereo system "stock" to your vehicle? Is your automobile listed here: CarPlay? If so, have you tried following the suggestions provided in article, If you need help with CarPlay?


There are also a few other actions you can try. Be sure to test if CarPlay is working correctly after each one:


  1. Remove your protective case from your iPhone to ensure you're getting a proper connection to your cable.
  2. Test with a different or shorter cable.
  3. Forget the stereo from Settings > General > CarPlay > (stereo name).
  4. Forget the iPhone from your stereo system. Refer to the User Manual if you're not sure of the process.
  5. Rename the iPhone in Settings > General > About > Name.
  6. Reset your iPhone network settings. ( Step #7 from If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network)


Keep us posted on how it goes and let us know the results.


Best regards.

Reply

CarPlay disconnects during when plug in with apple verified white cable and Bluetooth connection CarPlay inable car

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