Air Tags Connection Errors Max Number of Devices

same for me :(

I had 2 setup tried adding a third one couldn't work took out the old ones don't have any connected now and the still stupid message " max items reached " but I have none connected and 0 appear on my list.

helllllp

Hello BLRice,

Thanks for using Apple Support Communities. We see that you're receiving an error when trying to connect AirTags. You've done a great job trying to get this resolved. We recommend that you contact Apple Support for further assistance with this issue.

Contact Apple Support

Have a nice day!

After 7 phone calls to Apple Support and even updating my iPhone to a new iPhone 13 this error is still happening. I am beyond frustrated and angry that I’ve been told they’ve done all they can do. This should be fixed by now.

I believe that it is an iCloud / Find My iPhone software problem. The only thing that helped me was signing out of my iCloud account and then signing back in. Doing this allowed me to add another AirTag before it went back to the same “Maximum Devices Added” error. Logging out again allows another AirTag to be added before it goes back to “Maximum Devices Added”. Very frustrating and seems like an Apple software issue.

Hello,

I tried signing out and back in on iPad, Work iPhone and personal phone with no change, I have 4 AirTags trying to add a 5th and even removed an older AirTag and now neither one can be added. Apple please help!

Why can’t I reconnect my AirTag? I already had one connected to it and I tried to add a second but it said it’s maxed out. I disconnected my first to see if I can reconnect and when I tried to re-add my old AirTag, it’ll catch it but considered that the device is maxed out. Why is this?

I’ve tried updating my phone, getting a new phone, trying on an old phone, deleting everything off my account and trying again, resetting the phone, changing my password, logging out of every device I can find, trying my iPad, turning find my off and on at least a dozen times, removed my AirPods no less than 14 times, removed my watch 3 times, logged out of my computer, logged back in, and seven phone calls with Apple support that cannot figure out why a PC, an iPhone, an iPad, a watch, and AirPods counts as 10 items. I’m out of ideas. And for whatever reason my computer, find my, and my iCloud show completely different numbers on what I have. My PC only sees the PC, my iPhone, and my iPad. Find My sees my iPhone, my iPad, my Apple Watch, my AirPods, and my Apple TV. iCloud sees those but not my AirPods. You would think there would be some consistency across but there isn't.

I've been facing this same issue since I got my AirTags in December. Senior tech support went through all the troubleshooting steps they could think of including screen sharing so they could watch me trying to add the Tags, delete everything from iCloud, and sent diagnostics reports to them. They forwarded everything to the engineering team but apparently, Apple is unable, incapable, or unwilling to actually fix this issue. I assume the few of us that are having this problem won't generate enough revenue for Apple to offset the cost of paying an engineer to look into this issue further so were pretty much out of luck until the problem becomes systemic enough for them to stop ignoring it. In the meantime, if you need to track an often misplaced Apple device I suggest just duct taping the device to a large cinder block so that the item will not be easily misplaced or accidentally left behind.

SOLVED! I was getting this same message and got an answer after a lengthy chat with Apple support. Like many, I went through the process of unpairing bluetooth devices, signing out from iCloud, turning location services / find my on and off…. I rebooted my phone and did all of these combinations together. Nothing worked and my Airtags still kept showing the “Maximum items added” error. The same Airtags would pair with my wifes’ iPhone.

After speaking with two exceptionally helpful people, it was suggested I re-pair a set of my Airpods back onto the iPhone, then remove them again. Yeeeee haaaa! It worked. I added four Airtags without issue. The key is to remove the Airpods, add them back, then remove them again…. I’m hoping this helps anyone with the same issue.

I cannot recall whether I removed them via Bluetooth settings or via "Find My Phone". The key is to remove them, pair them again then remove again! If you've got more than one set, remove all, only add one back, then remove that one set. After you've done this, then you can add the Air Tags.

This is what worked for me! I even told the apple tech I was on the phone with this information and it’s now being distributed as a work around. She said she contacted further up the chain so hopefully it’s fixed in a later update.

In case anyone is wondering, Apple still hasn't fixed this problem in iOS 15.5. I have 5 connected AirTags and Apple won't let me add any more because I have other devices, such as multiple sets of AirPods. So Apple is penalizing its most loyal customers by not fixing this error.

Not working

I have the same issue with mine removed all devices and still get same message