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Move to Ios App not transferring texts!

I cannot transfer my text from my old samsung to new iphone 13. Same issues with my husband's new phone. Any fixes, otherwise i will have to return both new iphones and go back to Samsung?

Posted on Dec 17, 2021 6:55 AM

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Question marked as Top-ranking reply

Posted on Dec 18, 2021 10:09 AM

Hi there, Debbie,


Congratulations on your new iPhone 13! If we understand, you've used the Move to iOS app to get information from your Android device to your iPhone, but noticed you are missing your messages. We're happy to help!


If you are missing data after going through the transfer, we suggest reviewing the following information from Move from Android to iPhone, iPad, or iPod touch - Apple Support:


"If you need help with the transfer


  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.


On your Android device, turn off your cellular data connection. Then try the transfer again.


If you need help after the transfer



Should you still not see your message data, we suggest getting in touch with Apple Support directly. You can do that here: Get Support.


Thanks for visiting the Apple Support Communities!


Have a wonderful weekend.

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Dec 18, 2021 10:09 AM in response to MyNameIsDebbie

Hi there, Debbie,


Congratulations on your new iPhone 13! If we understand, you've used the Move to iOS app to get information from your Android device to your iPhone, but noticed you are missing your messages. We're happy to help!


If you are missing data after going through the transfer, we suggest reviewing the following information from Move from Android to iPhone, iPad, or iPod touch - Apple Support:


"If you need help with the transfer


  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.


On your Android device, turn off your cellular data connection. Then try the transfer again.


If you need help after the transfer



Should you still not see your message data, we suggest getting in touch with Apple Support directly. You can do that here: Get Support.


Thanks for visiting the Apple Support Communities!


Have a wonderful weekend.

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Move to Ios App not transferring texts!

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