Move to Ios App not transferring texts!
I cannot transfer my text from my old samsung to new iphone 13. Same issues with my husband's new phone. Any fixes, otherwise i will have to return both new iphones and go back to Samsung?
I cannot transfer my text from my old samsung to new iphone 13. Same issues with my husband's new phone. Any fixes, otherwise i will have to return both new iphones and go back to Samsung?
Hi there, Debbie,
Congratulations on your new iPhone 13! If we understand, you've used the Move to iOS app to get information from your Android device to your iPhone, but noticed you are missing your messages. We're happy to help!
If you are missing data after going through the transfer, we suggest reviewing the following information from Move from Android to iPhone, iPad, or iPod touch - Apple Support:
"If you need help with the transfer
On your Android device, turn off your cellular data connection. Then try the transfer again.
If you need help after the transfer
Should you still not see your message data, we suggest getting in touch with Apple Support directly. You can do that here: Get Support.
Thanks for visiting the Apple Support Communities!
Have a wonderful weekend.
Hi there, Debbie,
Congratulations on your new iPhone 13! If we understand, you've used the Move to iOS app to get information from your Android device to your iPhone, but noticed you are missing your messages. We're happy to help!
If you are missing data after going through the transfer, we suggest reviewing the following information from Move from Android to iPhone, iPad, or iPod touch - Apple Support:
"If you need help with the transfer
On your Android device, turn off your cellular data connection. Then try the transfer again.
If you need help after the transfer
Should you still not see your message data, we suggest getting in touch with Apple Support directly. You can do that here: Get Support.
Thanks for visiting the Apple Support Communities!
Have a wonderful weekend.
Are you using Samsung's text app?
This seems to be a recurring issue with Samsung's app.
Try downloading Google's messaging app on the Samsung phone., set it as default and view your texts in it.
Try the move to iOS app again.
Thanks for letting us know you still don't have your message history, Debbie,
Please get in touch with Apple Support directly for further assistance with your data transfer. You can do that here: Get Support.
Best!
No, it never gets passed the preparing screen. If I select messages to be transferred, the app just gets stuck and does not transfer anything.
thank you for the suggestion. I just tried it but unfortunately, it didn’t help.
Move to Ios App not transferring texts!