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Changing Carrier

I hope someone can give me an answer on this. If I change from my current carrier, would the Apple Store be able to help set up my phone for the new carrier or is that something I have to do on my own. I am a little nervous to change because I don't want to lose my number and have any issues with the new carrier.

iPhone 6, iOS 12

Posted on Dec 17, 2021 11:25 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2021 11:45 AM

A couple of things. First off, to change a carrier you need to ensure that your iPhone is unlocked first. If not, then you will need to contact your original carrier to get it unlocked. How to unlock your iPhone for use with a different carrier - Apple Support


After that, contact your new carrier and ask about transferring, and porting your number. They should be able to help you. Just make sure that you have a current backup of the iPhone before doing any of this.

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Question marked as Top-ranking reply

Dec 17, 2021 11:45 AM in response to teachermom1954

A couple of things. First off, to change a carrier you need to ensure that your iPhone is unlocked first. If not, then you will need to contact your original carrier to get it unlocked. How to unlock your iPhone for use with a different carrier - Apple Support


After that, contact your new carrier and ask about transferring, and porting your number. They should be able to help you. Just make sure that you have a current backup of the iPhone before doing any of this.

Changing Carrier

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