Esim not working on iphone 11

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Level 1

5 points

Esim not working on iphone 11

I am using iPhone 11. I was using eSIM on this device for few days. But after some time, the eSIM network got disappeared and it did not come back. Also the option for adding data plan in Settings>Mobile Data>Add Data Plan is not there. There is no option available to add another data plan. The EID is also missing in General>About tab while it was there when I added eSIM. I have tried all the methods i.e. resetting network settings, force restarting the device, restoring to factory settings, updating ios firmware, changing physical SIM etc. Attaching screen shot of my settings option where we find the tab for adding data plan. Raised the issue with apple support but they finally do not have any solution. Kindly help if anyone has faced this issue and now solved it.

iPhone 11, iOS 15

Posted on Dec 17, 2021 11:52 AM

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Answer 1

Eric_G1

Community Specialist

Dec 18, 2021 1:41 PM in response to anagha49

Hello anagha49,

We see you're having issues with your device's eSIM, and we'd like to help out.

For this type of issue, we'd recommend checking out this page here: If Dual SIM with an eSIM isn't working on your iPhone

As the page notes, you may need to try reaching out to your mobile carrier for guidance as well, if the other steps haven't helped.

Cheers.

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Answer 2

anagha49 Author

Level 1

5 points

Dec 19, 2021 12:26 AM in response to Eric_G1

I tried all but its not helpfull. Is this hardware issue

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Answer 3

Eric_G1

Community Specialist

Dec 19, 2021 9:49 AM in response to anagha49

anagha49,

Thanks for trying those steps. Were you able to also reach out to your mobile carrier to see if there may be anything wrong on their end or with the account?

If the carrier wasn't able to help, we'd recommend following up with Apple Support directly for further investigation. This link can start the support request: Get Support

Cheers.

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Esim not working on iphone 11

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