I needdd helppppp

I can't log in to my Mac how can I reset password its giving me key recovery must be used to reset password what does that mean

MacBook Air 13″, macOS 10.13

Posted on Dec 18, 2021 9:22 AM

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3 replies

Dec 19, 2021 10:17 AM in response to nooralsebaei

Hello nooralsebaei,


Thanks for reaching out to Apple Support Communities. Upon review of your post, it seems that you are unable to reset your Mac login password. We can see why you’d want this taken care of, so let us help from here! Let’s start by reviewing the following article which may help: If you forgot your Mac login password. If these steps do not help you reset it, please try this article: If you can't reset your Mac login password.


Please let us know if you have follow up questions, so we can continue assisting. Take care!

Dec 19, 2021 10:24 PM in response to nooralsebaei

nooralsebaei Said:

"I needdd helppppp: I can't log in to my Mac how can I reset password its giving me key recovery must be used to reset password what does that mean"

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Two Things:

A. Boot in Safe Mode:

In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, seeing if this is gone. For instructions, go here: How to Use Safe Mode on your Mac - Apple Support


If No Success...

B. Reset Using the Login Screen:

Reset it using the login screen. You'd go through your Apple ID to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support

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I needdd helppppp

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