New phone problem

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Photonutty Author

Level 1

4 points

New phone problem

New 13 Pro telephone function not working - apps are OK

Posted on Dec 18, 2021 4:00 PM

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Answer 1

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Phil0124

Community+ 2024

Level 10

199,393 points

Dec 20, 2021 10:39 AM in response to Photonutty

You can either move your SIM card from the old iPhone to the new one, or setup your service directly on the new one using the embedded Sim setup process.

See here: Remove or switch the SIM card in your iPhone - Apple Support

and here: Transfer or convert your current SIM to an eSIM on your new iPhone - Apple Support

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Answer 2

Photonutty Author

Level 1

4 points

Dec 18, 2021 7:10 PM in response to Phil0124

I used Quick Start to transfer the apps. It worked after four failures and forced resets.

I'm aware that the phone function didn't transfer so what I'm asking is what to do to get it working, looking forward to some guidance before I climb the slippery hill waiting for Verizon response. Thanks for your reply nonetheless.

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Answer 3

Dec 18, 2021 4:29 PM in response to Photonutty

Did you setup your cell service on the new iPhone or transfer the sim card from your old phone to the new one?

The cellular service does not get transferred with the rest of the data.

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