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Ortega93 Author

Level 1

4 points

Account disabled

my phones App Store is disabled. I tried putting my debit card info in my payment method but it keeps saying my account is disabled.

Posted on Dec 18, 2021 5:16 PM

Top-ranking reply

Limnos

Level 10

418,681 points

Posted on Dec 18, 2021 5:22 PM

Hello,

Apple says if you see this* message (or one saying, "You cannot login because your account has been locked" ), "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Ref.: If you see a message that says *"Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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Account disabled

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