Account disabled

my phones App Store is disabled. I tried putting my debit card info in my payment method but it keeps saying my account is disabled.

Posted on Dec 18, 2021 5:16 PM

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Question marked as Top-ranking reply

Posted on Dec 18, 2021 5:22 PM

Hello,


Apple says if you see this* message (or one saying, "You cannot login because your account has been locked" ), "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says *"Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

1 reply
Question marked as Top-ranking reply

Dec 18, 2021 5:22 PM in response to Ortega93

Hello,


Apple says if you see this* message (or one saying, "You cannot login because your account has been locked" ), "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says *"Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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Account disabled

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