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update issue

i cant make or receive calls and messages because it wants me to update but i cant, cause it says it failed to verify because im not connected to wifi but i am

Posted on Dec 18, 2021 8:03 PM

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Question marked as Best reply

Posted on Dec 18, 2021 8:13 PM

It does not say you're not connected to WiFi, it says your not connected to the Internet and that is partially true. You need both cellular and Wifi to get the iOS update.


You have a no service message on your phone, have a look at these articles and see if it helps.


Update your carrier settings on your iPhone or iPad

https://support.apple.com/en-us/HT201270


If you see No Service or Searching on your iPhone or iPad

https://support.apple.com/en-us/HT201415



3 replies
Question marked as Best reply

Dec 18, 2021 8:13 PM in response to kamareeaaa

It does not say you're not connected to WiFi, it says your not connected to the Internet and that is partially true. You need both cellular and Wifi to get the iOS update.


You have a no service message on your phone, have a look at these articles and see if it helps.


Update your carrier settings on your iPhone or iPad

https://support.apple.com/en-us/HT201270


If you see No Service or Searching on your iPhone or iPad

https://support.apple.com/en-us/HT201415



update issue

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