I cannot access my iPad. The phone number used for my apple ID is disconnected. The email address I used to set up my apple account is no long accessible as the provider (xtra) no longer exists. How can i reset my iPad so I can still use it? I have a new apple ID with my new email and phone.
SR4545 Said:
"iPad access without phone or email.: I cannot access my iPad. The phone number used for my apple ID is disconnected. The email address I used to set up my apple account is no long accessible as the provider (xtra) no longer exists. How can i reset my iPad so I can still use it? I have a new apple ID with my new email and phone."
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Contact Apple Support:
You need to reset your password with Apple Support. So, contact Apple Support. If permitted, the Apple Rep will modify your credentials for you over the phone. If permitted, the Apple Rep will assist you with changing it. Once all is modified, log in prior to hanging up the phone, just to be certain that it all goes through.
Screenshare with Apple Rep:
While you are on the phone with the Apple Rep, consider sharing the screen of your iPhone, to show this to them, firsthand. Here is my User Tip on doing so: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
iPad access without phone or email.
