Unable to expand stack notifications iOS 15.2!

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Level 1

4 points

Unable to expand stack notifications iOS 15.2!

Hi. I am having trouble expanding stack notifications on iPhone 12 iOS 15.2. When I tap the stack it just opens the app instead of expanding the stack. I’ve looked at apple support online and it just says to click the stack to expand but this doesn’t work for me!

Also as I can’t view the stack without opening the app I press and hold the top message to preview which works but it doesn’t disappear and there’s no way to delete it to then see the next message like I could on my previous iphone.

I feel like I’ve tried everything but is there something I’m missing??

iPhone 12, iOS 15

Posted on Dec 18, 2021 10:56 PM

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Answer 1

TammyW_03

Community Specialist

Dec 19, 2021 6:51 PM in response to A_m5846

Hello A_m5846,

We're glad you thought to ask Apple Support Communities about the issue you're having with your notification groups not expanding as expected. If you haven't already make sure all apps are fully updated: How to manually update apps on your Apple device

After ensuring the apps are fully updated restart your iPhone as restarting can resolve many odd issues: Restart your iPhone

Then check to see if the issue continues with your notifications: View and respond to notifications on iPhone

Keep us posted.

Take care.

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Answer 2

TammyW_03

Community Specialist

Dec 20, 2021 11:50 AM in response to A_m5846

A_m5846.

You're very welcome, and that's great information. We recommend reaching out to Apple Support to look into this feature a bit more with you: Get Support

Best regards.

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Answer 3

A_m5846 Author

Level 1

4 points

Dec 19, 2021 11:51 PM in response to TammyW_03

Hi, thank you for your reply. I have done all of this and still it doesn’t work as it did before the iOS update.

From what I have managed to work out is now the only way it will open up a stack is if I have ‘show preview’ either on ‘always’ or ‘when unlocked’. My issue is that before the update all my previews were off and it would only tell me the sender/app yet I was still able to expand the stack of multiple notifications. Since the update, when I select my preview notifications off I cannot seem to expand the stack, yet when previews are on I can expand.

Is there a way that I can still keep my previews off and still expand notifications as I did before the update?

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Unable to expand stack notifications iOS 15.2!

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