Disappointment with Apple Customer Service

Question

Level 1

4 points

Disappointment with Apple Customer Service

I had this message: A problem was detected with the TrueDepth Camera. Face ID has been disabled.

The problem happened by itself. My phone is in excellent shape, not a scratch. Apple customer service said that they have no solution except replacing the phone (very disappointed !!). Sent them a feedback never responded.

any recommendations how to handle this situation, besides replacing the phone???? I have 6 iPhones in my house and if I have to replace one, I am replacing all with Samsung. Is Samsung customer service any better than Apple?

thanks.

iPhone 11 Pro, iOS 15

Posted on Dec 19, 2021 1:08 AM

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Answer 1

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,900 points

Dec 19, 2021 1:09 AM in response to yzaatar

Disabled Face ID alert on your device

The link on top of this page, under the "Related Article” is the process to be followed if nothing works then please read --> "What to do Next" section. If that link did not help then please mention the exact difficulty faced by you.

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Answer 2

Dec 19, 2021 1:10 AM in response to yzaatar

You are addressing this to another user and not to Apple in this forum.

Apple Support Community Forum

This is Apple Support Community forum, primarily for a user to user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from a more experienced fellow user, This is not the right forum to discuss with Apple Inc.

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Answer 3

yzaatar Author

Level 1

4 points

Dec 19, 2021 5:14 AM in response to SravanKrA

thanks for replying.

I know it’s not Apple support, I did contact Apple support and their solution was to replace the phone. I was hoping that someone can give a solution other than replacing the phone.

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Answer 4

yzaatar Author

Level 1

4 points

Dec 19, 2021 5:11 AM in response to SravanKrA

Thanks for replying so quickly.

I have done all these steps and still not working. My problem is I cannot use the Face ID.

thanks.

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