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Why does this black line appear?

iPhone 12 Pro Max, iOS 15

Posted on Dec 19, 2021 4:06 PM

Question marked as Best reply

Posted on Dec 20, 2021 2:01 PM

Hello SIRAFIL,


From your post it appears that you have a concern about a black line appearing on the screen.


We would start by power cycling the iPhone using these instructions: Restart your iPhone - Apple Support. While simple, this can refresh the iOS, apps and connections. 


If the issue remains, we would recommend having the device examined by a service Advisor. You can find an Apple Authorized Service Provider using the Apple Support App on any iOS device. You can also find them from here: Apple - Find Locations


Cheers.

9 replies
Question marked as Best reply

Dec 20, 2021 2:01 PM in response to Community User

Hello SIRAFIL,


From your post it appears that you have a concern about a black line appearing on the screen.


We would start by power cycling the iPhone using these instructions: Restart your iPhone - Apple Support. While simple, this can refresh the iOS, apps and connections. 


If the issue remains, we would recommend having the device examined by a service Advisor. You can find an Apple Authorized Service Provider using the Apple Support App on any iOS device. You can also find them from here: Apple - Find Locations


Cheers.

Dec 21, 2021 3:36 PM in response to Lawrence Finch

This black shadow is always on the phone in all applications. I searched the subject and discovered that this burn in pixels, there are many who have the same problem.

Why does this black line appear?

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