You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad won't update

Hi, my iPad Pro 10.5 inch won't update from version 15 to 15.2. It stays on the verifying update screen the whole time. I've tried to update it from the PC and still nothing happened.

iPad Pro, iPadOS 15

Posted on Dec 19, 2021 11:02 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2021 4:42 AM

M1n1munch wrote:

Hi, my iPad Pro 10.5 inch won't update from version 15 to 15.2. It stays on the verifying update screen the whole time. I've tried to update it from the PC and still nothing happened.


There are known issues with update of some iPad models (such as the iPad Pro 10.5) to iPadOS 15.0.1/15.0.2/15.1/15.2. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

4 replies
Question marked as Top-ranking reply

Dec 20, 2021 4:42 AM in response to M1n1munch

M1n1munch wrote:

Hi, my iPad Pro 10.5 inch won't update from version 15 to 15.2. It stays on the verifying update screen the whole time. I've tried to update it from the PC and still nothing happened.


There are known issues with update of some iPad models (such as the iPad Pro 10.5) to iPadOS 15.0.1/15.0.2/15.1/15.2. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

Dec 19, 2021 11:20 PM in response to M1n1munch

M1n1munch Said:

"iPad won't update: Hi, my iPad Pro 10.5 inch won't update from version 15 to 15.2. It stays on the verifying update screen the whole time. I've tried to update it from the PC and still nothing happened."

-------


Troubleshooting iPhone Update Errors:


What to Try:

A. Apple's Servers being Down:

Reportedly, Apple's servers have been intermittently down. So, you may need to try later on.


B. Disconnect form a VPN:

Are you connected to a VNP? If so, disconnect from it, trying once more.

iPad won't update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.